Sergio Ricote is a test manager with over 20 years’ experience in software quality. He currently leads the test office team within the Indra Group’s Testing unit, focusing on governance, process improvement and the transformation of QA tools and practices. After completing his university studies, he began his career in testing by chance but it soon became his vocation. Throughout his career, he has worked in a wide variety of contexts, always focused on driving improvements that raise quality standards and add value to organisations.