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Richard Hinton Workshop


Identifying your customer: Test reporting at all level

Richard Hinton

14:00h - 18:00h · May 28th · Track 3

In this half-day workshop, you’ll learn how to create test reports which build trust, show progress and indicate the products quality. The more that testing happens, the more reports are created. We’ve all been there at one point or another, filing test reports away and wondering if anyone actually reads them. The primary reason that reports aren’t read? Information overload. The consumer gets overwhelmed having to find and process key information. The result? They just stop consuming it and confidence is lost. Often resulting in weekly status update meetings, so they feel like they’re back in control again. To avoid this, I’ve identified the needs of the primary consumer of your report (aka customer). As a tester, you are well versed in getting to know your customer, thinking like them, empathising and making sure their needs are satisfied. So let’s utilise that super power and put it to good use when creating reports.