Ignacio (Nacho) has over 20 years of experience in software engineering, covering areas such as R&D, mobile development, and QAOps. Since 2013, he has focused on improving how organisations measure and optimise their Dev, QA, and Ops processes, applying frameworks like DORA, FLOW, and TMMI to drive better decisions and continuous improvement. He is passionate about bringing visibility to delivery performance, identifying bottlenecks, and helping teams evolve through metrics and automation. At TSOFT, he supports clients in aligning technical practices with business goals-making performance measurable, quality.